《110-2_GHRM526》Organizational Culture and Change -11th May - Michael Lin

On 11th May 2022, it was our honor to have Mr. Michael Lin, the vice president of Esmond Nutrition as our guest speaker of Organizational Culture and Change which is instructed by Professor Francois Bouchetoux. At the beginning, Mr. Lin first opened the session with a question for the students “Apart from a good salary, which benefits would you most like to receive in a job?” We discussed a lot of perks, such as insurance and yearly bonus. Since we are in an organizational culture class, some of the students also mentioned that values conveyed by one company are also very important to attract and to retain talents. The non-monetary elements are essential. "Culture" with respect to the set of values people share and believe in.

Then Mr. Lin shared his 20-year work experience in different companies and countries. He focused on the “Nepotism” and the Asian business culture. He mentioned one example from his friends, who worked in a big bank and had difficulties at first, but through the hard work and “some relationships’ help”, he got a good opportunity. 

One of the students from South America also shared her view of nepotism,” Nepotism is extremely political. In my country, even if the government realizes you are a normal citizen that voted for the other side, they would remove you from your position to put someone that supports them instead.” But there are also some advantages of Nepotism, in family business it might be good if the person is already trained or at least familiar with the business. It can save costs of recruiting, and the family pressure might result in better work ethics. To sum up, we could say nepotism is generally always there, to varying degrees, if we see it as a political aspect of any organization.

In addition, we also discussed the working hours and overtime culture in Asia. Not only Mr. Lin shared his experience, but one of the students shared an academic research with us.

“In the past, many academics have argued that by reducing the work week to four days, employees would be more productive and studies have shown that 78% of employees are happier and less stressed as a result. The Icelandic government previously spent four years testing this idea by having more than 2,500 workers reduce their work week to four days between 2015 and 2019 and observing the results.”

Due to the COVID-19, this session was conducted virtually. But all the students enthusiastically participated in the discussion and shared a lot of their viewpoints. Mr. Lin was very happy that everyone put forward their own ideas to make this speech more exciting and interesting. 

At the end, Mr. Lin emphasized the importance of “Cultural Intelligence, CQ.” If you want to join any organization, you must first understand the culture of the organization, whether you like it or not. He said “Respect is very important. When I’m negotiating with foreign customers, I always feel I need to be a role model for my partners.”

《110-2 Program Event》2022 Local Students Orientation: We Welcome You

Written by Teresa Chan

On May 6th, IBMBA & GHRM MBA held an online orientation event for the upcoming local students in Fall 2022-2023. At the local students' orientation, alumni Justin (唐學智; IBMBA 105), the event's host, started the event by sharing how studying in the International Programs enables students to win a ticket to explore everything. 

It was such a pleasure to have Program Director Sher and Deputy Director Kim deliver the greeting speech. Director Sher mentioned that the International Programs provide various resources for students to utilise. Students from diverse studying backgrounds can have opportunities to transform themselves in his data analytics lab. Even a student who majored in English could be a data analyst afterwards. In addition, Deputy Director Kim mentioned that after three years in the International Programs, she’s glad to have met so many hardworking and sincere students. She will be teaching courses including International Marketing, Research Methodology, and Seminar in Business Management next semester. She looks forward to seeing new students in her courses.

Later on, Alumnus Patrick (劉家誠; IBMBA 105) introduced the IBMBA program. He pointed out that maintaining harmonious relationships with classmates is vital because they were the ones who helped him to get employed in two jobs. Some to-be students were curious about dual degree and exchange program applications; all alumni pointed out that getting as high a TOEFL or IELTS score as possible makes the application process smoother.

Alumna Amber (許亞庭; IBMBA 105) encouraged first-year students to network with others. For instance, she got an internship offer based on social connections, in the same way as Patrick mentioned that classmates in the International Programs have a special relationship with each other. As for suggestions for choosing the thesis advisor, she recommended we consider our thesis's aim and meet with some professors before deciding. Her extracurricular experience of being a member of the Student Association improved her organizational ability, that has also helped in her career.

Alumnus Felix Chen (陳柏村; IBMBA 106) found it fascinating to meet different people studying here and to listen to their exciting life experiences. To properly exercise the resources at NSYSU, he chose to have an exchange with a  university in Japan to strengthen his language skills. It sharpened his Japanese proficiency by studying lectures taught in Japanese. After graduating from IBMBA, he started his business, Der ZÖMAR, in 2019 and he shares, “Nothing is more important than courage to start a business.” 

Gary (袁子修; IBMBA 108) shared his experiences participating in the Hult Prize business competition. Studying at IBMBA sharpened his presentation skills. Moreover, his team got first place at Air Liquide Summer School. The cross-cultural communication ability and teamwork of group projects at IBMBA made him stand out during the event. He interned at Air Liquide Manager Office, which benefitted him to network with higher positions managers and learn from them. He encouraged students to achieve their limits by taking challenging courses. 

Our beloved alumni, Justin, Patrick, Amber, Felix, and Gary’s shared that students should experience contrasting things to broaden their horizons. All in all, the time of being a student is a precious period of trial and error. we shoudl aim to try as many things as we can and learn lessons whether these trials are successful or not.

《110-2 SA》Monkey and Shoushan Mountain Exploration Trip

As part of the Student Association’s plans in organizing unique events for IBMBA & GHRM members, we realized that finding out more about the Shoushan maintain – so near NSYSU was a great plan. We particularly thought that we must know more about the “monkey-business lifestyle” of those creatures that, according to many people, are constantly harassing them around the dormitories, as well as stealing food on campus. We believe that this point of view is very unfair. To illustrate the significance of these attributes, we also thought that it would be a good idea to see if we can connect them with some of the UN Sustainable Development Goals (SDGs). 

Looking for someone who could help us in finding out more about the mountain monkeys, Teresa Chan (President of the Student Association) remembered a former postgraduate student in the Department of Biological Science at NSYSU – whose personal interest and research was about the Formosa Macaques. After we managed to find and contact Ms. Lin Mei Yin(林美吟), commonly known as the Queen of Monkeys, she was more than happy to take us on 22 April – which was Earth Day – to her Shoushan ‘secret spots’ and share her in-depth monkey knowledge.

Ms. Lin started to explore macaques at a very early age: nine years old. She has been continuously trying to protect the monkey’s Shoushan-ecosystem for more than 20 years.  During the tour, the ‘Queen of Monkeys’ described the mating season which starts in October till February. And from April till June monkeys give birth. For this reason, we saw several female macaques breastfeeding their newborn baby monkeys.  

The Formosan Macaques is native to Taiwan. Ms. Lin noted that not every macaque has a pink bottom. Adult female macaques usually have this feature. What shocked all of us was the way she communicated with all 33 macaque families, where she knew and recognized every member very well, with a loud howling technique. Macaque family groups nearby automatically knew she was around and wanted to see her. She howled twice. On both occasions, at different locations, families came over to see us. Ms. Lin asked us to sit on the ground so that we were at the same height as them.  

Ms. Lin pointed out that macaques at NSYSU are more aggressive than the ones we met at Shoushan. That’s because people on campus tend to scare macaques. With paintball guns or some weapons, people threaten them. Macaques are then forced to run away. This is why macaques have become very frightened of human beings, and naturally feel forced to fight for their own survival. This wonderful experience reminded us of the UN SDG: ’15. Life on Land’. We quickly realized that this is why Ms. Lin feels sad because there have been too many tragedies. The ‘Queen of Monkeys’ doesn’t want macaques being mistreated. She wants people to know more about them: if we don’t attack or frighten them, they wont cause harm to us. 

After Ms. Lin’s monkey exploration tour, some of us, including faculty member Dr. Ryan Brading who joined us, decided to hike to another part of the Shoushan mountain called Qimanzhan.  This is a  place with a wonderful view of Kaohsiung where many local hikers (mainly retired and senior individuals) meet and drink a cup of water or hot tea – free of charge.  What we found inspiring is that the water is transported by community hiking volunteers carrying on  their backs large heavy plastic canisters.  We wondered, why are these volunteers doing such a service for others with nothing in return? 

 The only way to find out was by asking a hiker transporting water to the Qimanzhan hut. Mr. Gary Chou said: ‘I carry this water container to Qimanzhan three times a week.  Besides trying to keep fit, I very much enjoy serving fellow hikers the water I bring here. I believe that it’ll give me Good Karma. New and good things will come’.  Gary also said: ‘I am 56 years-old and retired.  My health is precious, and it is very enjoyable to do good deeds’.  As seen in the photos, we also met other senior health-conscious hikers who appreciated our interest in their effort to stay healthy and in the work of community volunteers in maintaining Shoushan Mountain as a great place for everyone to enjoy. 

Our experience made us remember two of the 17 UN SDGs, which are: ‘3. Good health and well-being’ and 11. Sustainable cities and communities’.  Mr. Gary Chou, also pleased with our interest in his ‘health’ training work-out combined with his community ‘Good Karma’ initiative, recommended taking us to the peak of the mountain which was not far.  One of the senior health hikers – happy to see our presence – decided to follow us to the peak. 

The amazing weather enabled us to see the city of Kaohsiung at its full beauty. The hike was physically challenging. It was great to observe seniors climbing to the peak so easily and with grace. They left us questioning our unsustainable lifestyle. These days, young people spend too much time on social media platforms and doing very little healthy exercise.  We must rethink our priorities and follow the SDG: ‘3. Good health and well-being’.

《110-2》GHRM MBA Alumni Update: Robin Slootmaker Reminisces About His GHRM MBA Experience And Current Life In Taiwan

GHRM MBA and IBMBA attract students from all across the globe and from all walks of life. Many of our alumni are excelling in their chosen fields and today we share the story of our GHRM MBA alumnus Robin Slootmaker.

Getting To Know Robin Slootmaker 

Robin grew up in the sunny state of California and completed his bachelor's from the state of Washington. He owned a printing business for a few years and wound up traveling to Taiwan, fell in love with it, and since then, he has made the tiny island his home for more than a decade. Robin remarks, 

 “I came to visit Taiwan and I fell in love with the place, I just can’t seem to leave.”

Robin is currently working as an International Business Development Manager at Biotek Environmental Science Ltd-a company that manufactures disinfection equipment for applications from pharmaceutical factories to chain restaurants to household appliances. His job entails a lot of responsibilities and covers everything from sales, account management, contract negotiation, and market strategy to regulatory compliance. 

Time At GHRM MBA-Fond Memories And Lessons 

After working in Shanghai for a brief period, Robin returned to Taiwan and wanted to expand his opportunities and further hone his business acumen. After one of his friends recommended 中

山大學, Robin got in touch with Cindy and applied for the GHRM MBA program. Reminiscing about his GHRM MBA days, Robin fondly remembers Professor David McConville’s classes and the way he impacted students to think more broadly. In fact, Robin still applies some of the tools and lessons he learned from Professor David’s class in his daily work.

Robins's time at GHRM MBA was full of unforgettable memories and invaluable career and life lessons. When asked about the most valuable thing he learned from the program, Robin shares, 

“The most valuable thing I learned in a general sense, the degree gave me a good foundation for cross-cultural and international work environments.” 

Robin credits GHRM MBA for opening doors for him and for helping him forge a professional career in Taiwan. 

Falling In Love With Taiwan-A Country Unlike Any other

According to Robin, Taiwan is unlike any other place. It’s the elusive combination of safety, opportunity, stability, and fun that made Robin fall in love with the island. According to Robin, 

“Nowhere else I have lived or visited offers such safety, opportunity, stability, and fun. It is cutting-edge advanced yet rough around the edges with that island feel. It has the modern metropolis, tropical beaches, and beautiful mountains all in a nice, albeit not neat, package. People here are welcoming, kind, and go beyond to be helpful.  It’s an extremely unique place.” 

For the current students, Robin advises them to be patient and open and to challenge themselves and others' perceptions. 

College of Management is proud of Robin’s achievements and delighted to know that he’s having a great time in Taiwan. We wish him the very best and we are sure he’ll achieve even greater things in the near future. GHRM MBA will continue to share our alumni’s inspiring stories in the days to come. 

《110-2 SA》Make Money Work for You

Written by Teresa Chan

We were honored to have Mr. Teddy H. Tsai, the chairman of Markis Capital Ltd., deliver the investment basics speech on April 1st. Held on April fool's day, we aim not to be fooled in the investment field. “Money can actually work for you.” Mr. Tsai said. Instead of being stressed because of money, investing can multiply it. In the beginning, Professor Jeeyeon Kim introduced the speaker and IBMBA 1st-year student Sapna Goyal (葛莎娜) was the host of the event.

Mr. Tsai is a professional investor with over twenty years of experience in investments, research, private equity, strategic planning/consulting, and operational management. Apart from that, he is a versatile person who joined a band in highschools (and owns a music company now), started an earlier career in marketing research, and is also a “BDI shipmaster.” He is the example of “FIRE,” which means “financial independence, retire early;” he retired at 35 when his son was born.

Mr. Tsai asked, “Why do we invest?” as a hook to trigger participants’ thinking to start the sharing. One participant considers investing as financial freedom achievement, and another thinks of it as a secure future. Mr. Tsai introduced investment concepts, tools for financial planning, financial products, and final tips and warnings to commence investment. Based on the idea of risks and returns,he said “Investing has risk; there are no ‘no loss’ investments.” However, it is not likely to invest with low risks. To lower the risk and make money work for us, we shoul better allocate resources and diversify our portfolios which stands for allocation between different investment products. 

As for the time value of money, a rule of thumb ‘Rule of 72’ is applicable to estimate the time to double our money. In addition, to deal with the depreciation effects, gold is an inflation hedge that is easy to buy in Taiwan. Money will lose its value, and cars will depreciate, yet gold will not. Given that a sum of money is worth more now than the same will be at a future date, we must invest as early as possible. “Don’t overthink,” Mr.Tsai encouraged participants to invest every month consistently. The power of the average dollar will demonstrate its ability. We also conducted the test for our risk tolerance during the workshop, a tool for our financial planning. For those under 30, Mr. Tsai suggested investing as soon as possible and taking aggressive investment actions since young people can bear risks.

“The workshop helped me view the investment as a long-term strategy and clarified that we should invest quite a big part of our income monthly if we want to see significant results. I also found out that stock selection is not as important as asset allocation and regular investment. We also got to know about various assets that we can invest in and discussed their advantages and disadvantages. At the end of the workshop, we were recommended to invest more aggressively when we are young and still have time to gain back the potential losses.”

Participant feedback from Thomas Kejha (康樂思; GHRM MBA 2nd-year)

The investment workshop ends with the Kahoot game to examine how much participants learn about the investment concepts. The top three players who won the NT$100 Family Mart vouchers are Erin Ashley McCoy (穆苒苒; IBMBA 1st-year), Nick (林威修; IBMBA 1st-year), and Sunny (范友慈; IBMBA 1st-year). There were also waffles provided for every participant. 

It was an excellent opportunity to attend Mr. Tsai’s investment speech for new investors. “Good investing is knowing when you are wrong and learning from your mistakes.” The SA hopes that everyone acquired something from the event.

《110-2_GHRM507》Field trip to Lung Soon Ocean Group

Date: Mar. 29th, 2022 (110-2)

The "Consulting Methods and Practices" course provides students with opportunities to work with local companies. "Lung Soon Ocean Group," located close to the harbor of Cianjen, is the company that students will work with this semester. The problems Lung Soon have encountered, such as the expansion of overseas chain stores and how to attract international talent and set up an incentive and motivation system, are some issues that the students would aim to solve this semester. Furthermore, Lung Soon Ocean Group also wants the international students to provide them with some solutions to their problems in a more diverse way.

With the company of Professor Sher, Professor Chang, and Professor Tsai, students followed the lead of Mr. Lin, special assistant to the managing director of Lung Soon Ocean Group. He showed us the cold storage, which is below zero degrees and enables the employees to process, package, and deliver tuna to different places.

Following that, Mr. Wang, the manager of Lung Soon, invited us to taste the fresh sashimi while introducing the background of the company and brought out the challenges they face nowadays. During the Q&A session, students were curious about the HR selecting system of Lung Soon, especially what kind of talent they wanted to recruit, what kind of characteristics they are finding at the moment.

At the end of the field trip, students exchanged ideas with the HR and Brand departments so that they could further recognize the problems and be ready to provide some real suggestions and solutions to the company in the following few weeks.

《110-2 Event Sharing》Product Manager Workshop, Office of Career Development

Written by Aastha William

 On 25th April 2022, our students from the College of Management got an interesting opportunity to learn more about the career of a Product Manager (PM) at the workshop organized by the Office of Career Development. The office invited two of its outstanding Alumni from IBMBA, Johnny Chen and Patrick Liu, who are currently working as Product Managers at HP and ASUS respectively. The purpose of the workshop was to introduce the students to what the job of a PM entails and what qualifications and skills are necessary. Professor Kim from the College of Management shared opening remarks and facilitated the speakers with a token of appreciation and Melody Hsu, senior student from IBMBA was the host of the event.

Mr. Patrick opened the session and shared his experience of working as a PM with ASUS in Taiwan. He shared that the job generally revolves around the Product Development Process wherein they define or control product specifications, determine the schedule, cost, orders, marketing, and so on. It involves a lot of decision-making, collecting feedback, and communicating with various departments and external vendors. At the same time, in some companies especially small-scale businesses, the PM might be responsible for taking care of other tasks that are not being taken care of by anyone. For Junior PM, the main role would be to handle the Development stage of the Product development process, which includes having meetings for Bug reviews, marketing kick-off, and monitoring the schedule.

The skills that one needs to focus on to be successful as a PM, are Logical thinking, Time Management, and Communication or Social Skills. It is a job that requires a lot of persistent effort and time but at the same time PM gets to enjoy ownership of the product they create and be the best and first fan of the product. To conclude his sharing, Mr. Patrick shared the advertisement of the product he has worked on and encouraged students to be the best at their jobs and be proud of what they have created.

To give further insight into the job, Mr. Johnny Chen, who is currently working as a PM at HP, shared his valuable experience. He has diverse working experience with companies like ASE Group, Whetron Electronics, and ASUS. To start his sharing, Mr. Johnny shared some important tools that every PM must be familiar with. He categorized it into the Basic tools we must know, Advance tools that would be nice to have, and Premium tools that can make us shine like a pro as a PM. The basic tools that one must know, include Google docs and Office for managing Daily routine tasks and other apps like Zoom, Evernote, and OneDrive to make our life easy as a PM. The Advance tools can take us to another level and this includes tools for creating presentations like Prezi and apps for ERP Systems. And finally, the Premium Tools include Program Language tools, Data Analysis tools, and so on.

Mr Johnny interacted with the students and answered their queries and offered some tips and tricks for those hoping to become Product Managers. He emphasized having an open-minded attitude and investing time to build relationships through respect. PMs should also be passionate about what they are doing and have a curious mind to come up with creative solutions. As he has had considerable experience in applying for jobs, he also shared some tips for interview preparations that students greatly appreciated.

To conclude the event, Mr. Patrick Liu and Mr. Johnny Chen gladly answered students’ questions and took a group picture with all present.

《110-2_Student Sharing》Tiny Island, Big Lessons: My Taiwan Experience- Limaonen

Studying abroad is a dream many people have but very few can afford. From learning about the Taiwan Miracle during my previous masters to reading about Taiwan’s liberal and democratic culture and recent push to attract international students, Taiwan was undoubtedly my top study abroad destination. My study abroad experience in Taiwan was everything I hoped for with a few pleasant surprises. 

Life In Sunny Kaohsiung

Kaohsiung is a unique blend of modernity and tranquility. Life is super convenient yet it isn't marked by the hustle and bustle of a cosmopolitan city. There were various tourist destinations nearby and best of all, people were friendly, polite, and never shied away from lending a helping hand. Whether I wanted to spend a night out, spend some quiet time alone or relish some local cuisine, the perfect place to do that was just a few minutes away. For my study abroad destination, I couldn't have chosen a better place.

Academics At GHRM MBA 

Academics at GHRM MBA NSYSU was different from my previous university in India. Whereas in India we utilize the rote system, GHRM MBA was more practical with a lot of group activities. The class lecturers provided me with knowledge that I never knew before and the presentations and projects inculcated practical skills and also boosted my self-confidence and communication skills. The credit requirements were also lower than most universities in India, offering me ample time to explore the beautiful island, have fun with friends and pursue my hobbies and interests.  Experiencing a different style of education was an enriching experience. 

I was also one of the lucky few students that had part-time responsibilities along with the usual course load. I had the privilege of working as a Social Media Content Writer for the GHRM MBA Program and Office of Career Development as well as a TA for Professor Jeeyeon’s courses. Overwhelming at times, but it sharpened my skills and also gave me a glimpse of what work culture in Taiwan is all about and I have no doubt it’ll be beneficial when I enter the real workforce.

Beauty In Diversity 

NSYSU is a melting pot- you have people from all across the globe like Indonesia, India, Philippines, Hongkong, USA, South Africa, and many more. And if I could pick just one thing that I like the most about life at NSYSU, it would be just that-the diversity. I also had the opportunity of sharing the culture and history of my state, Nagaland, during the Cultural Sharing program organized by the SA in 2020 which I consider to be one of my most memorable moments at NSYSU.  

Being in a diverse setting teaches you how people from different cultures are so different from each other but in so many ways, are so alike. Studying in an international program like GHRM MBA allowed me to work and understand people from different countries and embrace their flaws alongside their perfections. 

Future Plans In Taiwan 

Instead of restricting my career to HR, I would rather consider an HR major to prepare the future career as a leader and manager that can be applied to the work organization. Professor Jeeyeon’s course E-Commerce and working on GHRM MBA’s social media and recruitment instilled in me a passion for analyzing data, marketing and providing results. Thanks to this, I not only acquired new knowledge and refined my skills but became certain that the marketing field was where I wanted to foray into. I consider Taiwan my second home and plan on staying here for as long as possible. 

Learning a new language and culture, making friends from all across the globe, becoming a better person, and gaining a better understanding of the word-my study abroad experience at GHRM MBA Taiwan, has been life-changing. 

Limaonen Longkumer 

《110-2_GHRM507/IB612》 8 Mar. The Guest Lecture: Dr. Shih-Ming Kao “Taiwan and High Seas Fisheries Governance: Status Quo and Challenges.”

On the March 8, 2022, Professor Hung-Jeng Tsai invited Dr. Shih-Ming Kao, the Associate Professor at Graduate Institute of Marine Affairs at National Sun Yat-sen University, to offer a guest lecture for the students of Consulting Methods and Practice, taught jointly by Professor Chien-Yuan Sher, Professor Heng-Yen Chang, and Professor Hung-Jeng Tsai. 

The objective of this guest lecture was to provide students with the basic concept and introduce them to the fishing industry environment in Taiwan, and, the situation of Taiwanese fisheries politically and economically before their field trip to the Lung Soon ocean group. 

Dr. Shih-Ming Kao started his lecture by introducing the background and origin of international fishing governance. First of all, the United Nations conference on the law of the sea in 1958 in Geneva, which was the first conference worldwide on this topic. Second, a conference held from 1973 to 1982, the United Nations convention on the law of the sea. Thirdly, the United Nations Fish Stock Agreement was adopted in 1995. Lastly, the Regional Fisheries Management Organizations (RFMOs). These regulations and organizations have committed themselves to protecting the ocean and the international fishing industry. 

Following that, Dr. Shih-Ming Kao introduced Taiwan’s fisheries industry. He emphasized more on distant water fisheries, which account for the largest number of fisheries activities in Taiwan. It encompasses a variety of techniques such as longline fishing and purse seine fishing. Additionally, we watched a documentary about the people who work in the risky deep-water fishing industry, even if their salary is relatively high. However, this is a challenging and dangerous job, and it does not allow them to visit their family and friends for a long time. During the documentary, students were impressed by the resilience, patience, and experience of distant water workers. 

At the end of the lecture, Dr. Shih-Ming Kao reminisced his participation in several international conferences on behalf of Taiwan. He brought out the problems and challenges we are facing right now in terms of high seas fisheries, and the risk of having no fish in the ocean by 2049. We all need to act to protect our environment at this point. After the lecture, a group photo was snapped to commemorate the event.

《110-2 GHRM524》Leadership & Decision Making- 23 March - Michael Lin

On 23 March 2022, it was our honor to have Mr. Michael Lin, the vice president of Esmond Nutrition as our guest speaker of Leadership & Decision Making which is instructed by Professor Francois Bouchetoux. At the beginning, Mr. Lin first mentioned “We are Individuals, so we have different thoughts about Leadership.” And shared with us his 20-year work experience and what his leadership was. 

“Try to earn respect from others, you can be a good leader.”-Michael Lin

“You will be a good leader if you respect and care about other people.” Mr. Lin stated and shared his stories to us. Recently, he found the words on advertisements for hiring has changed from “Wanted employees” to “Seeking Partners”. What is the difference? “A company that gives their staff respect, treats them not like an employee but a partner. And in response, the staff would work hard because of the sense of belonging at their workplace.” he said. 

“Leadership is always about teamwork.”-Michael LIn

“Once you earn the respect from others, teamwork will be AMAZING!” He spoke in a fascinating way. He showed his company website to students, and started to explain the story behind it about a group of people who work hard and take care of each other just like a family. “Sometimes, it’s hard to run a company, but I still devote myself, I know there are so many precious friends around me, I feel so grateful. ” Mr. Lin made students feel so touched, what a good leader he is! 

“Language is a good tool for leadership”

Mr. Lin emphasized how learning languages is an important skill. Because of his education background in the United States, he can speak fluent English, and interact with foreign customers. “When I’m negotiating with foreign customers, I always feel I need to be a model to my partners.” He also mentioned that the International Program at NSYSU really provides a good environment and faculty to students. 

At the end of the lecture, Mr. Lin shared his favorite motto from Bruce Lee (李小龍) ”Empty your mind, be formless, shapeless, like water.” and emphaised to be  “flexible to everything that comes to you, and that will make you a good leader.” 

《110-2 SA》Speed Dating Event: A night full of laughter, interaction and lots of good food

Written by Jan Souřezný

The Speed Date Night (閃電約會) had been held on Sunday, 20th of March, as a result of the students’ wish survey, to strengthen bonds between current students, meet new people, and (for some people) find a potential romantic relationship, which would also lead to a happier life and therefore better overall productivity. The original definition of the speed date is an organized social activity in which people seeking romantic relationships have a series of short conversations with potential partners to determine whether there is mutual interest in knowing others in a short period via asking questions. The Student Association of International Programs took the concept to the next level; the event's bottom line was to get closer to other classmates, tailoring the process to be less romantic and more casual - there was no gender-based segregation, romantic atmosphere, or typically romance-based questions. 

The main requirement of the SA for the event was the maximum comfort for everyone - the dating rounds were shorter than usual, students weren’t forced to speak in English if they share common mother language, and they could pick from 3 questions provided for every round with the alternative of discussing personal mind maps, which they prepared as an introduction activity, in case the questions would make them uncomfortable.

The event took place in 沾먹고마시고 (Mogomashigo) Korean Restaurant, which the kind owners agreed to provide only for us for the whole evening - the overall duration was slightly over 3 hours. The event did not comprise only of dating - there were three dating rounds in total for the whole evening, lasting no more than 30 minutes. Inbetween the dating rounds, the Student Association also organized two games for selected volunteers, which aimed for communication skills and the ability to react quickly and skillfully. Each game had one winner, who received a FamilyMart voucher.

Halfway through the event, all participants, including the SA members, alumni, and professor Ryan Brading, who attended the event, enjoyed a Korean food buffet dinner. The restaurant offered a wide variety of food and beverages, including a vegetarian version. 

A fun surprise was ready for the participants in the form of little challenges as an added value for the participants. It was fascinating and funny to deliver the answers only by whispering or maintaining eye contact with the colleague for 30 seconds!

The event ended at 9 pm, and participants left for home in a perfect mood, with new friends and a great experience. All participants confirmed that they enjoyed the night and are looking forward to more events the SA is planning for them.

We want to thank all participants for coming, as well as NSYSU alumni and Dr. Brading, for supporting the event. The big shout out certainly belongs to the 沾먹고마시고 Restaurant for providing the whole place for the event, preparing fantastic food, and giving the SA team the complete freedom of deciding about the restaurant arrangement, which would provide the highest convenience and comfort for this type of event.

《110-2 GHRM650 》Microsoft: Modern Digital Marketing Transformation by Dr. Hedy Ho

Dr. Hedy Ho, Director of Category Management, Microsoft at Singapore.

In the International Marketing Management class on Thursday 10 March, Professor Jeeyeon Kim invited Dr. Hedy Ho, Director of Category Management, Microsoft at Singapore. Due to the pandemic situation, Dr. Hedy gave her interactive speech and provided discussion activity for students via an online channel, Microsoft Team. Her lecture incorporated ideas on modern digital transformation and marketing from her 20 years’ experience at Microsoft, an industry leader.

Dr.Hedy reviewed student’s idea on the group brainstorming for creating a 3-day Hybrid Tech Conference.

Dr. Hedy shared that she understands the important role of Digital Transformation, that takes place significantly between her company, partners and customers. She also has working experiences in multicultural workplaces around the globe such as New York, Beijing, Taipei and Singapore. Her sharing covered both actual business practices and state of art ideas of the modern marketing world. It was a splendid opportunity for international program students to learn business knowledge from industrial practitioners like Dr. Hedy.

The Group of students presented their idea from discussion to the classmates and Dr. Hedy as a commentator.

In the beginning, Dr. Hedy delivered the concept of “Transformation” to make students understand where the modern market trend is going, and why leaders need to transform their business to survive. Even Microsoft faced big challenges from today's changing market, but a better understanding of Digital Transformation can help businesses to perform well. The main point of the lecture focused on B2B Modern Marketing, which includes People and Technology. Moreover, the process supports the connection between humans and new innovation. Last but not least, Dr. Hedy mentioned ‘Customer’ which is the most important goal of a marketer. Knowing the customer data assists the company to gain an insight into  customers’ behaviour. improving customer experience will push the brand to aim for higher revenue and market share. Understanding modern customers through modern marketing techniques can certainly enable businesses to attract new customer demand in the current competitive market.

In the last session, Dr. Hedy made an interesting group discussion for the students by creating an idea for a 3-day Hybrid Tech Conference. Each group brainstormed ideas and then made a presentation to their classmates and Dr. Hedy as a commentator. This knowledgeable activity was interactive and helped the students to practice the application of Integrated Marketing Solutions in reality. Students participated and worked in a diverse group of members from different countries. Finally, Dr. Hedy gave very insightful feedback to every group giving suggestions on what they can do to improve in the future as a marketer.

Dr. Hedy had a photo shooting with all students in the class of International Marketing Management

When the speech had finished, students and the professor took a group photo with Dr. Hedy. This activity really showed that the application of technology and digital transformation overcomes boundaries in education as well. Thank you, Dr. Hedy Ho, for giving your  valuable time for teaching students and Professor Jeeyeon Kim for conducting this guest lecture.

《110-2 Event Sharing》“A Career in HR: Headhunter” Alan McIvor, Paul Wright Group

For international students, finding a suitable job in Taiwan can often seem like a challenging task. So, to give an insight into the prospective industries and how to land a job successfully, the office of Career Development, College of Management invited reputed HR Head-hunter Alan McIvor from the Paul Wright group to guide the students and share his valuable experience of working in Taiwan. Mr. McIvor has worked in many countries around the world including the UK, Hong Kong, and Taiwan, and therefore has considerable experience working overseas. 

The virtual event was organized on February 24th, 2022 and more than 40 students from GHRM MBA and IBMBA department attended the webinar. Mr. McIvor provided insights into the day-to-day life of a Head-hunter and shared that the job involves regular communication with clients and candidates to identify ideal candidates for a particular job and company. Extrovert personalities and those who enjoy working with people can have a successful headhunting career. 

Mr. McIvor suggests that while looking for a job, students first need to understand what they want from their career and should not overlook any crucial aspects like salary, job satisfaction, or work-life balance. Job Hunting requires active networking through various platforms such as LinkedIn and using these connections to land interviews. He highlighted that at the onset of one’s career one should not make the mistake of changing jobs too frequently, but doing internships to gain experience will add great value to the CV. Moreover, Mr. McIvor shared some great interview tips like researching about the company and job scope before the interview and focusing on soft skills.  

The session was informative as well as interactive as the students had some interesting questions that Mr. McIvor answered patiently. For management students, it was a great opportunity to learn more about what their future careers might look like. The College of Management will continue to have many such sessions to help students learn more about their dream careers.

《110-2 SA》Land Ethics: Red Quinoa Harvest

Written by Teresa Chan

The Red Quinoa Harvest activity was held on the 23rd of February, 2022 in collaboration with the Student Association of International Programs and International Program Office. Last semester, students of the course IB520 Business Ethics and Social Responsibility planted red quinoa, a native Taiwanese species, neat the field of Sizihwan Art Gallery. As the crops matured, the students and professors harvested the crops. The event was organized with an aim to inculcate land ethics values among the students. 

Profs. Chien-Yuan Sher, Yuh-Yuh Li, and Yi Lu, lecturers of the course Business Ethics and Social Responsibility, were also in attendance. Prof. Sher, Director of the International Program, delivered the opening remarks. He noted that while the actions we take now may not provide immediate results, they will pay off in the long run. Planting is analogous to learning; with proper care and attention, it thrives; similarly, the effort and time we put in studies will be valuable and yield rewarding outcomes.

Prof. Li demonstrated how to harvest the plant to encourage students to learn land ethics. Participants could gather all of the fruits they grew last semester with pairs of scissors. To collect red quinoa fruits, seventeen attendees were divided into three groups. Harvesting was completed in half an hour and after thal. The students were so happy to see that what they planted last semester had grown into full crops with beautiful leaves and whole fruits. The SA team had prepared healthy lunch boxes for all participants which was shared at the end of the event. The SA team's goal is to enrich students' lives while caring for each student's health.

"On the harvest day, it was astonishing to see how beautiful red quinoa is. Previously, I only ate red quinoa products, not knowing what they looked like. The power of nature is magnificent, and it inspires me that ‘As you sow, so shall you reap.’” (George Chang 張傑志, IBMBA 1st year student)

“This event inspired me a lot. As what Prof. Sher said, ‘planting is like studying; you will not see the results at first. With the endeavor devoted every day, we will see the fruitful results of our effort.’ I did not understand the purpose of planting red quinoa originally, yet I was willing to volunteer to water them. After three months, I saw the mature red quinoa fruit, and I realized that what I did paid off. Moreover, I also experience the superpower of nature. Once we respect and take good care of the land, it will reward us. Thanks to professors, the International Program office, and SA for organizing this event which moved me.”
(Angela Wu 吳含茵, IBMBA 1st year student)

Business ethics and social responsibility are critical for businesses. To succeed as a businessperson, we must learn to maximize earnings while also taking care of the environment and society. To accomplish Corporate Social Responsibility, academic knowledge alone is insufficient; we must exercise autonomously and learn via experience. The International Program's mandatory subject Business Ethics and Social Responsibility focuses on corporate social responsibility (CSR) and ethics.

In the CSR section, lecturers discuss concepts and case studies and allow students to develop a commercially viable global challenge that will also benefit stakeholders of students’ potential business. The fundamental concepts of ethics are discussed, but the emphasis is on land ethics or humans' moral responsibility to the natural world. Work ethics and cases that students may encounter in the future in the workplace.

【重要】111學年度人力資源管理全英語碩士_考試入學面試通知

各位考生,您們好!

恭喜您已經通過嚴格的資料審查,進入面試資格階段。請注意以下面試細節。

通過第一階段之考生證號:

477100002 王○特      477100003 簡○甯      477100006 劉○其
477100007 楊○澴      477100010 劉○妍      477100011 王○祐
477100013 楊○紋      477100014 朱○璇      477100015 羅○旻
477100016 林○妮      477100017 張○穎      477100018 王○于
477100019 蔡○茹      477100022 王○玉      477100023 李○陞
477100024 王○欣      477100025 林○豪      477100026 林○維
477100028 陳○瑜      477100029 余○晴      477100032 郭○恆
477100033 薛○諭      477100034 李○緯      477100035 林○潔
477100036 張○青      477100037 吳○塔      477100038 何○翔
477100039 蔡○蓉      477100040 張○玉      477100041 阮○綺
477100042 林○瑜      477100043 周○琳      477100046 劉○瑜

  1. 面試報到時間:2022年3月19日(六)上午8:50~9:10,細節請參酌附件一
    **08:40~09:10管院1樓門禁處由工作人員開放考生進管院大樓**
  2. 報到地點:國立中山大學管理學院3樓 【管3038室】(高雄市鼓山區蓮海路70號)(地圖如附件一)
  3. 報到時間請攜帶:(1)國民身份證正本(2)防疫健康問卷 附件三
  4. 面試方式:英文面試
  5. 服裝儀容:正式服裝
  6. 面試評分項目:詳如 附件二

備註:

  • 應試時,請攜帶照片之身分證件正本(身分證、有效期限內之護照、附加照片之健保卡或駕照正本)及防疫健康關懷問卷以備查驗。
  • 為因應新型冠狀病毒傳染性肺炎,報到時敬請配合規定接受體溫測量,並自備口罩配戴應考,查核身分或面試時再配合取下口罩。面試當天報到入口採實名制,僅開放管理學院舊館一樓鐵門,請考生出示身分證,以利身分驗證,院內謝絕陪考,陪考者須於大樓外等候。

敬祝各位考生

金榜題名

《110-2》EMBA Alumni Gathering 2022: Memories And Lessons

Networking is one of the most crucial aspects of modern life, particularly in the business sector, and it is critical at all phases of a businessman's career. On the basis of this thought and the goal of maintaining strong ties between academic units, a few international IBMBA and GHRM MBA students were invited to the E-DA Royal Hotel by outstanding EMBA  alumni who are now working as directors, managers and even owners of their own businesses in Taiwan and overseas. Through the event, the students got the opportunity to interact with the alumni, and receive invaluable life and career advice.  

On Sunday, February 13th, the meeting was held at Kaohsiung's E-DA Royal Hotel. The event began at 11.30 a.m. with speeches by selected graduates and was followed by a formal lunch during which alumni approached all tables, including those of the IBMBA and GHRM MBA students, and proposed a toast to a prosperous new tiger year, as well as best wishes for their future professional and personal lives. Such personal encounters are by far the most popular strategy, as they instill a sense of comfort and assurance in participants, which was really appreciated by everybody. At the event's conclusion, each participant was blessed with a box of wax apples and a red envelope.

Aside from an invitation to the event for lunch and also the shuttle bus service, the generous EMBA alumni also provided a ticket to E-DA Theme Park as a special gift to each international IBMBA and GHRM MBA student. The participants were able to enjoy a quality time with each other at the theme park before the start of the new semester. Kylie Nguyen, IBMBA 1st Year student, commented, 

“It was a very nice time to sit and talk with your friends and other alumni. I was very impressed by the successful, humble and thoughtful alumni from EMBA and it was my honor to have the chance to speak with them. The food was very delicious and the atmosphere was so nice with music and laughter. I do wish that in the future, our class of 2023 could do such a reunion even though we are from all over the world. Once again, I am so grateful for the SA and the college to give me this chance. I hope that in the future, I could have the opportunity to go to such event” - Kylie Nguyen, IBMBA 1st Year student 

The event provided an opportunity for students from GHRM MBA and IBMBA to connect with EMBA alumni and receive excellent information that will undoubtedly aid them in their future careers. Alumni networking is critical because it enables students to network with professionals at all levels, obtain career assistance, and build their professional confidence. Finally, the reunion was especially joyful for international students who were unable to spend the holidays with their family.

GHRM MBA and IBMBA is grateful to EMBA alumni for hosting such an event, not forgetting about NSYSU international program students, for the food and the gifts. We hope that such events will be organized in the near future as well. 

Group photo at E-DA Royal Hotel with prof. Sher and prof. Kim

International students chatting with EMBA alumni

《110-1_GHRM652》19 Oct Dr. Charles Tseng “Thriving in another culture”

On the 19th of  October, Dr. Charles Tseng served as a  guest speaker for the course Work and Culture which, was instructed by professor Francois Bouchetoux. Dean Dr. Tseng graduated from the Department of Economics of Dartmouth College of the American Ivy League and later obtained a Doctorate of Medicine from the University of Southern California. He used to be a specialist in otolaryngology and head and neck surgery at the University of Washington School of Medicine. On July 17, 2009, the Yoshida Otolaryngology Clinic was founded. Due to its  excellent medical facilities and services, it is famous in the southern Kaohsiung area for ENT treatment. 

Dr. Tseng began with a story about his experiences working in Asia. Dr. Tseng grew up in the United States but once he got the opportunity to do the surgery in China, he felt surprised with the Chinese culture. He mentioned some ways to survive culture shocks. The impressive one was “Don’t withdraw from the situation, rather, explore it!” He encouraged students no matter where they will go, just remember to explore, it will be a precious gift for them. 

Dr. Tseng was also a responsible person, he said “ some doctors heal patients but forget themselves.” In the middle of the lecture, he gave students some tips to keep healthy. He thought he should not only take the responsibility for his patients but also himself. Therefore, he started to exercise regularly and eat healthy for a healthy life. These factors made him work efficiently and feel relaxed. 

At the end of the lecture, students asked him questions to know more about the culture shock experiences and how to keep healthy. Dr. Tseng answered every question carefully and decently. At the end, we had a group photo and appreciated the efforts from Dr. Charles tseng.

《110-1_GHRM531》18 Oct Dr. Ying Lee Tseng “ Thesis Writing”

On 18 October, Dr. Ying Lee Tseng, Assistant Researcher at National Kaohsiung University of Science and Technology (NKUST), served as the guest speaker for the course Thesis Writing, taught by professor Francois Bouchetoux. She was a former member of the KMT, holds a double master's degree in Economic Law and International Trade Policy from George Mason University in the United States, and has experience in election affairs as well. She also served as the Deputy Director-General of the Kaohsiung Taiwan-Japan Economic, Trade and Cultural Exchange Association, and also as the Operating Director of an international consulting company.

Dr. Tseng divided her lecture into three parts including “who is Dr. Ying Lee Tseng”, “The General of Thesis Writing” and “What is Plagiarism?”. In the first part, students fully understood who the speaker was, and was very interested in her background. Regardless of her educational background, career, or political views, she had vast experience to share and provided practical suggestions to students. 

In the second part, the main topic was  “Thesis Writing”, and she shared some experiences from her Ph.D. studies such as how to find the topic, how to get the resource, and how to organize the information. The last part is about plagiarism, this was an important issue for writing a thesis, therefore Dr. Tseng spent more time explaining and letting students ask questions. She hoped that students can learn more from her through this lecture. 

At the end of the lecture, Dr. Tseng gave the students some words, she said “Writing Thesis is very tough, so you have to be patient and always positive. If you are tired, go somewhere to take a rest. Pay attention to what you have learned in the process, you don’t need to rush for the results.” In the end,  a group photo was taken to commemorate the event. 

《110-2》實作力就是你的超能力 _GHRM MBA實習分享會

實習單位: 

星展銀行 (DBS)

發達科技資訊有限公司

台灣福興工業股份有限公司

台灣艾司摩爾科技股份有限公司(ASML)、

台灣諾和諾德藥品股份有限公司 (Novo Nordisk)

中山大學管院GHRM MBA 二年級學生在2021年12月30日下午舉辦線上實習分享會,吸引超過30位中山學生參與聆聽5位目前就讀於GHRM MBA 二年級的優秀學長姊分享人資實習經驗、職涯實務分享。五位學長姊分別在各大不同領域之本國、外國公司實習,包含在達發科技人資處的Crystal (曾郁菁)學姊、艾司摩爾人才招募的 (黃湘庭) Luna學姊、星展銀行人力資源共用服務中心的Susan (林紓含)學姊、Novo Nordisk人資部的Daniel (賴嘉恩)學長及台灣福興企劃部的Mandy (陳孟筠)學姊,他們皆進行為期一學期至一學年之實習。

為什麼想要去實習呢?實習的目的是什麼?

Crystal提到參與實習是希望可以多多增加自己的實務經驗,累績自己的實力。

學長姊也鼓勵同學們可以將在中山大學所學的知識應用在實習及工作內容中,不但可以事半功倍,進一步更可以帶給公司創新的人資概念及想法。

人資都在做什麼?是不是很簡單?

很多學長姊都會在分享的一開始詢問同學這些問題,這也是很多人對於人資實習或工作的第一印象。其實人資工作包含了各式各樣不同的挑戰!

在經過實習的洗禮後,在星展銀行實習的Susan分享到:「人資是一間公司的support team,在為他人創造價值同時,也在為自己創造價值。」人資的工作雖然例行性的行政工作繁雜,但是需要注意留心的細節不少。要有主動學習、多多了解公司的心態,並定期的檢視自己的工作成果。不要僅把自己定位成HR,跨領域的學習更可以創造出更多更新的價值。

人資的定位為何?

每一間公司都有其人資部門,那同學們該如何做選擇呢?

在諾和諾德實習的Daniel提到,在找人資實習時,可以著重在HR在該公司的定位是否符合自己想要的,自己是否也符合公司的文化。之於面試者,其對於公司的第一印象是人資給予的,人資在選擇人才時,他也在選擇公司。因此如何獲得人才的青睞,人資在公司的定位,是同學可以在選擇實習時,多加留意的。

實習工作內容分享。

達發科技人資處的Crystal主要工作為協助面談邀約、品牌經營、員工的教育訓練規劃、製作以及策劃公司員工活動等。在新的人資概念中,包含了品牌經營,人資需要推銷出自己的公司品牌,才能吸引到人才,因此人資也是需要擁有創意創新的社群行銷思維的。在教育訓練的部分,Crystal則利用ilearning編製教材,以互動式教材製作出讓員工想要上課的誘因,並且安排適切的測驗檢驗其訓練成果。

艾司摩爾人才招募的Luna需要負責履歷過濾和第一關的電話面試,並且進行ATS(Applicant Tracking System)的管理以及維護艾司摩爾亞洲區(台灣、中國、日本、韓國、新加坡)的HR工作手冊。在進行ATS管理時,可以讓公司擁有更有效率的收集履歷方式、建立起一個完整的人才數據庫。

星展銀行人力資源共用服務中心的Susan主要工作在協助星展銀行的招募,使整個流程順暢進行。工作包含電話面談、聯繫面試者、主管及Recruiter、收集Pre-Offer文件和協助第三方照會,在招募流程非常細緻的情況下,細節的留意以及擁有隨機應變的處理能力則會非常重要。

Novo Nordisk人資部的Daniel負責招募、教育訓練以及HR專案計畫,可以在他分享中了解到跨國公司的人才招募流程,每年的招募名額皆須要有詳細的計畫制定及安排,且需要經由總部的通過才能執行。也分享了因應疫情影響,所發展及加速推廣出來的教育學習訓練方式。

台灣福興企劃部的Mandy與其他分享者的職位較為不同,他負責執行及安排線上售後服務管道的優化專案。從啟動專案、蒐集資料、規格確認到設計開發、測試及發布皆須要完全參與,他也更進一步的規劃其功能的未來開發建議。

尋找實習、製作履歷小Tips!

當然,在人資相關部門實習的學長姐們,也不吝與大家分享他們時如何尋找實習,以及人資在看履歷時,注重的Do’s and Don’ts。

同學們需要隨時準備好自己,並且定期更新檢視自己的履歷。要培養出習慣隨時瀏覽各大網站的資源,每一間公司的招募實習生時程皆有所不同,往往想要開始尋找相關實習職缺時,已經晚別人很多步囉!履歷撰寫時則要陳述事實,有連貫及邏輯性,量化自己的表現,且謹記STAR (Situation、Task、Action、Result)原則。期待參加完實習分享會的同學們,都可以找到自己理想中的實習機會,拓展自己的實力喔!

《110-1_GHRM508》25 Nov., Mr Ryan Fernandez & Mr Graham Dart: Business Ethics and Tough Decisions

On 25 November 2021 GHRM MBA alumni and entrepreneurs Mr. Ryan Fernandez and Mr. Graham Dart, provided a guest lecture for the students of Business Ethics & Social Responsibility, Organizational Politics, and Entrepreneurship & Human Resource Management. Dr. Ryan wanted students not only to think precisely but to learn from others. He said, "Learning to think from different aspects is the core value of the guest lecture." The guest lecture was held on the 11th floor of the library, EMBA Center. 

Mr Ryan and Graham are the owners of Brickyard, Cijin Sunset bar, Kaohsiung BJJ & MMA, and Black Dog Pub. As foreign businessmen in Taiwan, they have a rich experience and solid knowledge to share with students. Students were all ready for the fascinating journey of two tough men. 

At the beginning of the lecture, Mr. Ryan asked students to come up with some ideas of what they would do to challenge them as a competitor. Students were so excited during the discussion. It seemed like a reality show where all the participants needed to express their ideas to the judges, let them decide whether they wanted to take it or not. One of the students, Patrick from Finland, even got the chance to implement his idea in Cijin Sunset Bar. What an unforgettable experience for him. 

After that, the lecture started with the “Tough Decisions” part, and it was very fascinating to bring students into the real world. Mr. Ryan said “What will you do when you get into these troubles?”, and he started to elaborate on the difficulties they have met before, the most interesting one is “Employee Theft: Involve the police, or handle it internally?”. They mentioned that most of the issues involved in people are all really hard to handle. 

Eventually, Mr. Ryan and Mr. Graham provide their solutions to each difficulty and also let students think about it. Mr. Graham said, “They are not perfect solutions but at least we tried.” “We, humans, always make mistakes, but we have to try to fix them, that’s our task in life.” Mr. Ryan also mentioned. At the end of the lecture, we had a group photo and appreciated the efforts of Mr. Ryan and Mr. Graham.